The guarantee, in full.

1. 1.

   Price

   If you show us your current operating or management cost, or a written proposal from another provider for the same scope, our fee for that scope will be lower.

2. 2.

   Performance

   If, during the measurement period in your engagement agreement, your operating costs do not fall by more than our fees, measured against the baseline we agreed in writing, we refund or credit our fees as your agreement states.

3. 3.

   Baseline

   The baseline is your trailing 12-month operating costs, agreed in writing before work starts.

4. 4.

   Exclusions

   Costs outside our control are excluded: insurance premium changes, property tax reassessments, utility rate increases, weather and casualty events, and capital work or scope changes you direct.

5. 5.

   Cooperation

   The performance guarantee applies when the agreed recommendations are implemented and the records we request are provided on time.

6. 6.

   Term

   Engagements have a 90-day minimum, then continue month to month with 30 days' notice from either side.

Each engagement agreement states its own measurement period and remedy. Where this page and an agreement differ, the agreement controls.